not able to create a free trial account of gotowebinar or gotomeeting

[jsonux]

been trying to sign up for a free trial account for the past few hours. on entering the code received on the email, it throws up errors.

can you please check and let me know what is the issue. have tried with different email address and yet it doesnt seems to work.

[KateG]

Hi @jsonux welcome to the GoTo Community. Sorry for your troubles creating a trial account. 

If you haven't already you can call Sales or Customer Support. 

Otherwise, if you PM me the emails you are using I can check with the team. (click on my username then see the message button on the upper right-hand side).  

[joecholey22]

Hey,

I'm facing the exact same issue. I've been attempting to sign up for a free trial account for Gotowebinar and Gotomeeting for the past few hours, but each time I enter the code received via email, it keeps throwing errors.

I've also tried with different email addresses, but no luck so far. It's becoming a bit frustrating. If anyone has insights on what might be causing this issue or if there's a workaround, it would be greatly appreciated! 

[KateG · Accepted solution]

Hi @joecholey22 

Sometimes the emails do get backed up. If it's been over 3 hours and you haven't received the email, you can try reaching out to customer support who should be able to sign you up.