We had a webinar finish about 13 hours ago and when logging in to gotowebinars today, we noticed all scheduled future webinars and all the past webinars are now gone from the dashboard! I upgraded to the new look to see if that fixes anything but to no avail. Help!
Solved! Go to Solution.
The GoToWebinar service appears to be restored, I am able to access the dashboard, schedule and start a webinar. The team will update the status page once they are sure it is 100% stable.
Hi @skino2au, welcome to the community.
I apologize for any frustration. We just started to receive reports of issues with the service when you posted and we are investigating the cause now.
Ok, thanks for the update, please let me know here when it is fixed as we need to register people asap for the next webinar this coming Monday.
Same for me. Have been in the telephone support queue for 17 minutes...
The Service Status page should be updated shortly: https://status.gotomeeting.com/ You can subscribe to it to receive alerts and service status updates automatically.
I have the same issue. All current and past webinars missing from dashboard. We emailed our mailing list today and were rapidly collecting sign-ups. Please address as soon as possible. Thank you, Will
Agree - and error status message does not accurately describe issue - which is that created webinars have disappeared and are unable to collect signups. Have been on phone on hold waiting for customer service for 25 minutes.
The status page is updated and we are working to restore service. Once service is restored I will update you here so there is no real need to hold on the phone as support will direct you to the service status page for updates.
Hey Glenn - thank you for the heads up. Do you perchance have any update on status, timing of resolution?
Thanks much,
Will