All Past & Future Webinars Are Gone From Dashboard??? Help!

[skino2au]

We had a webinar finish about 13 hours ago and when logging in to gotowebinars today, we noticed all scheduled future webinars and all the past webinars are now gone from the dashboard! I upgraded to the new look to see if that fixes anything but to no avail. Help!

[GlennD]

Hi @skino2au, welcome to the community.

I apologize for any frustration. We just started to receive reports of issues with the service when you posted and we are investigating the cause now. 

[skino2au]

Ok, thanks for the update, please let me know here when it is fixed as we need to register people asap for the next webinar this coming Monday. 

[ptpnsmoore]

Same for me. Have been in the telephone support queue for 17 minutes...

[GlennD]

The Service Status page should be updated shortly: https://status.gotomeeting.com/  You can subscribe to it to receive alerts and service status updates automatically.

[wgerard]

I have the same issue.  All current and past webinars missing from dashboard.  We emailed our mailing list today and were rapidly collecting sign-ups.  Please address as soon as possible.   Thank you, Will

[skino2au]

Prob a good idea to update that page asap as that's the first place I checked before posting. Will ease people's minds that you are aware of the situation and that it's not isolated to individual users.

[wgerard]

Agree - and error status message does not accurately describe issue - which is that created webinars have disappeared and are unable to collect signups.  Have been on phone on hold waiting for customer service for 25 minutes. 

[GlennD]

The status page is updated and we are working to restore service. Once service is restored I will update you here so there is no real need to hold on the phone as support will direct you to the service status page for updates.

[wgerard]

Hey Glenn - thank you for the heads up.  Do you perchance have any update on status, timing of resolution? 

Thanks much, 

Will