Excusing an Attendee

[galmind]

I've noticed that occasionally, I will not be able to excuse an attendee during a training session.  Is there some reason for this?

[KateG]

Hi @galmind Welcome to the GoTo Community, 

What happens when you aren't able to dismiss an attendee? Is it possible you aren't the Organizer of the event? 

[galmind]

Hi Kate; 

No, I am an Organizer but on a few sessions, when I click to excuse the individual, they simply show remaining as logged in.  

[KateG]

HI @galmind , I haven't heard this before. Can you tell me a bit more about your set-up? I'd like to try and test it out. What type of device are you using for your trainings? Do you by any chance know how those you can't dismiss are connecting? 

[galmind]

I deliver classes on my agency laptop.  I usually launch through the desktop app either from the office or remotely from home using our VPN.  We do require our students to attend on their laptop/pc and not a cellular device because we seem to have reporting issues with those.  

[KateG]

@galmind thanks for getting back to me.  

I've not been able to replicate this on my end, a couple more questions: 

• Are you using the new GoTo app or the classic version? 
• When You click on excuse does anything happen? Is excuse still visible? 
• How regularly does this happen?
• If you would like to PM me the Training ID when this happened and the name that you were unable to dismiss we can ask the product team to take a look. To PM click on my username KateG on the left, in the next screen the top right you will see the option to Message Me