Macbook Air webcam not working in gotomeeting

  • Problem
  • Updated 1 year ago
  • Solved
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Hello, I have problems on setting up my camera with the new McAirbook, as gotomeeting would simply not recognise any camera. However, my camera is working without any problems on google hangout. Could anybody help me?
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Christina Kraiß

  • 2 Posts
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Posted 2 years ago

  • 32
Photo of Chris Duncan

Chris Duncan, Employee

  • 58 Posts
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Official Response
Hi All,

There is clearly a great amount of interest in this fix and I may not be able to upgrade everyone as fast as is needed. Please reach out to our Global Customer Support team and let them know you need the Macbook Air Webcam fix - they will be able to upgrade you in a much more timely manner than I.

You can reach them via chat, email or phone: http://support.citrixonline.com/en_US...

Chris
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Chris Duncan, Employee

  • 58 Posts
  • 9 Reply Likes
Official Response
To all of the folks on this thread, we have good news: Yesterday Apple released a patch for OS X 10.8.5 that resolves this issue. You can find the patch here:

http://support.apple.com/kb/DL1686