How to install without administrative rights?

  • Question
  • Updated 6 months ago
  • Answered
We are in the process of migrating from XP to Win7 and all users are not local administrators. How do they install GoTOMeeting?
Photo of Per OhlssonPO

Per Ohlsson

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 3 years ago

  • 8
Photo of Glenn Dobson

Glenn Dobson, Community Leader

  • 5710 Posts
  • 222 Reply Likes
Hi,

We have MSIs available that company Admins can use to install our software across the company.

http://support.citrixonline.com/en_US...
Photo of Steve PetroskiSP

Steve Petroski

  • 1 Post
  • 0 Reply Likes
what about updates? does the software auto update? if so does that require admin rights? if I install a version and a new version is released is there ever a situation where a user would need to update or install a new version to connect to a meeting?
Photo of LarryL

Larry

  • 2 Posts
  • 0 Reply Likes
Nice how this was left unanswered.. This is a huge issue for companies everywhere that choose to use this product.
Photo of Glenn Dobson

Glenn Dobson, Community Leader

  • 5710 Posts
  • 222 Reply Likes
On the subject of updates, it depends on what kind of account you have.

If you have a Corporate account you can co-ordinate updates with your Account Manager, your end users will not be prompted to update otherwise. This way you can deploy the new MSI at a time that works for you.

If you have Personal account (single license paid online), you will be prompted to update when a new version is released.

Where it can get complicated is if your Corporate account continues using an older version for an extended period of time, but you are being invited to attend meetings and webinars with others outside your company who are using a new version.

This is a rather complicated issue, and there is a lot of background work being done to improve this, but there is no over night fix. Building backwards compatibility is a main goal for a future release, so that those who do not have admin rights and have not updated yet are still able to join, just without access to the new features.
Photo of JamesJ

James

  • 2 Posts
  • 0 Reply Likes
Any update on this fix. We get calls weekly from our employees who need admin rights to do a simple update on the Windows 7 Pro machines. This is a big issue across the board and needs to be focused on more than "adding new features" at this point. We have used gotomeeting for a very long time, but this is getting to be an issue that may cause us to look at other services if not worked out.
Photo of Glenn Dobson

Glenn Dobson, Community Leader

  • 5665 Posts
  • 217 Reply Likes
Hi James, we are doing a lot of work right now to add backwards compatibility to our software, this will mean your employees will not need to download a new version unless your account is actually being upgraded.
Photo of Carlo PivaCP

Carlo Piva

  • 3 Posts
  • 0 Reply Likes
I have been tasked to install this on every single users system (1200+ employee's). No admin rights for the user accounts. I had this completed deployment with the msi package about 3 months ago. Now we have a few users who are being presented with a screen to download and update their version when they try to join a meeting hosted by various third parties.

This is going to be a nightmare if I have to constantly download, script, and test the deployments of this software. When I brought this subject up with my manager, he asked me to find our how other companies manage this issue. I too would like to know how other system administrators are tackling this as I don't see a solution. We appear to be at the mercy of the who ever is hosting the meeting and what version they have enabled.

My next question is this - would it be better for us to install GoToMeeting within our Citrix environment? Right now we are still developing our Citrix environment and have not given access to everyone. However, if it will resolve this update issue it may be something we should seriously look at.
Photo of JamesJ

James

  • 2 Posts
  • 0 Reply Likes
Glenn, Thanks for the update, but I have seen similar posts with the same answer. I guess my question is, when is this going to actually happen. We are at a cross-roads now in which I have the COO and CFO on me to basically give all of my users local admin rights to be able to update the bi-weekly updates that seem to be happening. As you can guess, this will cause a whole host of other issues for us. We are just looking for a way for end users to be able to update themselves without admin rights, similar to the comment above whether the meeting is hosted internally or externally by others.
Photo of Ger BehanGB

Ger Behan

  • 1 Post
  • 1 Reply Like
Same issue here. We need to get this piece ironed out as soon as possible. We, IT, are becoming an obstacle and this cannot continue.
Photo of Gary ChristiansonGC

Gary Christianson

  • 1 Post
  • 0 Reply Likes
Don't be too hopeful about the Citrix environment. It won't work without admin rights there either and you would have to give admin rights to the server! Here is the response I got from citrix gotomeeting support:

"I did speak with a couple of upper level reps that confirmed that the software isn't really designed to work in that type of environment. Again I do apologize for the inconvenience." Marie Guzman | Global Customer Support Coordinator Citrix Systems Inc. | Online Services Division
Photo of Bill FredaBF

Bill Freda

  • 1 Post
  • 0 Reply Likes
Hi,

We have a big enterprise and do not control the clients at most locations. We cannot ask the admins at the sites to do this. It is a huge draw back and I find it very frustrating that Citrix does not address this or provide a work around.
Photo of Carlo PivaCP

Carlo Piva

  • 3 Posts
  • 0 Reply Likes
I'm really glad to see that our organization isn't the only ones experiencing these issues. My manager had said that since GoToMeeting has been around for years, that there has to be a simple enough solution to fix these problems and get this application to work and update properly for every one of our users without the requirement of making them all local administrators of their systems.

I feel confident in telling him now that the problem isn't with us, but with the way the GoToMeeting application is designed and updated, and I'll reference this and other forums which show that this issue is a lot bigger than was originally anticipated.
Photo of Nate ChristensenNC

Nate Christensen

  • 1 Post
  • 0 Reply Likes
We are having the exact same problem with updating....... Its getting stupid, so stupid we may just drop it all. We got powerbroker, gives "admin rights" to programs that need updates constantly, like java/flash/acrobat and others.

This powerbroker wont even work with go to meeting, still can't do it...

In my opinion, something should be changed...and soon
Photo of PaulP

Paul

  • 1 Post
  • 0 Reply Likes
I agree with others in this thread that it is ridiculous that administrator rights are needed for the gotomeeting software install & update. I thought that was the point of web apps - that installation was not needed. It is especially frustrating for me, because I have to install the software on computers for people that do not host or join the meetins, but mearly schedule them. There should be a way to do that by logging in with our account at gotomeeting's wensite.

Paul
Photo of Glenn Dobson

Glenn Dobson, Community Leader

  • 5549 Posts
  • 201 Reply Likes
Hi Paul, we are looking into adding website scheduling, similar to GoToWebinar and GoToTraining.
Photo of Bryan West

Bryan West

  • 1 Post
  • 0 Reply Likes
Same issue here. Our users are not allowed admin rights and I also have attempted rule creations with powerbroker. It's been an issue for a long time now.
Photo of Glenn Dobson

Glenn Dobson, Community Leader

  • 5710 Posts
  • 222 Reply Likes
We are currently working on a number of improvements that will help with this issue in different ways:

- Backwards compatibility, so an Attendee can join without having to update.

- Background updating, so the software will update itself in the background and not when you launch it to Host or Attend.

- A combo MSI installer for IT's to deploy multiple builds at the same time.
Photo of Danny LeBlanc

Danny LeBlanc

  • 1 Post
  • 0 Reply Likes
I echo all of the previous comments. We are researching other products because of this issue. Just wanted to let you know this is an issue that is driving people to other products. I would recommend making this the top priority for your company. New releases with new features won't matter if you loose customers because of this issue!
Photo of John SapienzaJS

John Sapienza

  • 1 Post
  • 0 Reply Likes
Glad I'm not the only one. As a fledgling AD admin I was tasked with deploying G2M to a majority of our clients. We've run into all the above mentioned issues and need a resolution. Primarily the version issue is the one really plaguing us. I will use this post to show that Citrix is still incapable of making G2M a viable solution for our remote meeting needs. The claim on your website of "ease of deployment" is simply wrong. We too are looking at alternatives. Please fix this issue soon.
Photo of Jeff CapJC

Jeff Cap

  • 2 Posts
  • 0 Reply Likes
Our office just made a decision to no longer support any gotomeeting product because of this issue. We are in the process to switching to MS Lync and will no longer allow incoming goto... any longer on our networks. Wish they would have fixed this also.
Photo of Carlo PivaCP

Carlo Piva

  • 3 Posts
  • 0 Reply Likes
Yet another series of prompts for updates. This is getting frustrating. How many times in a 6 month period does this product get updated? There doesn't seem to be any product information stating why and what the update is for. No documentation stating what improvement or changes were made. No information on patch fixes.
As a System Administrator, we want to be able to choose what we install, when to install it, and when to update it. Just telling our user base to update, but not explaining what is being updated and why is frustrating because perhaps there is no need for the update. Our users are not likely to use the HD Faces application for example - if that is the only update, we'd rather not do so.
Photo of Oceans11O

Oceans11

  • 1 Post
  • 0 Reply Likes
My organization just started using GoToWebinar and plan on deploying the msi to our client systems through MS SCCM. How will or does Citrix inform end users (of a corporate account here) when there will be an update to the launcher? Does the MSI get uploaded to the link posted earlier in advance of it being needed by the end user?
Photo of ScottS

Scott

  • 1 Post
  • 0 Reply Likes
I'm am running into this same issue, and had to update several machine yesterday, and then again today! If updates were quarterly I deal, but daily is way too much to handle.
I've given the users Power User rights, and that allows them to install a lot of software that comes as a MSI, but not those that come as an EXE.
Yet GotoMeeting always prompts for Administrator credentials even though above you state it is an MSI. So WHY does this occur?
Photo of Becky Rach-DonnellonBR

Becky Rach-Donnellon

  • 1 Post
  • 0 Reply Likes
Let's start a movement and all IT professionals band together to boycott this GoToMeeting client/product!! I have been dealing with this for years now and there is no good solution. Bottom line... the end user MUST have administrative privileges to install the client software. It's almost as if the designers and engineers have never worked in an environment that locks its desktops down. I would never recommend this solution to anyone! It is more aggravation than it is helpful. They (Citrix) just doesn't care about the impact this has in a corporate environment. AND to add insult to injury they upgrade their freakin' client every other flippin' day!! So it is in a constant state of requiring an upgrade. I have over 300 users to support and have to run around every other day upgrading this STUPID product!! There isn't a bigger waste of time than this product.

We NEVER have these problems with WebEx!!
Photo of Glenn Dobson

Glenn Dobson, Community Leader

  • 5710 Posts
  • 222 Reply Likes
Hi,

I just wanted to let you all know that we have been working on a number of solutions for these issues, and we will be deploying a number of these fixes soon.

- We will be removing the elements that result in Admin credentials being required for the install

- We are also introducing silent background updating, so that users will no longer be prompted to update prior to joining the first meeting they run after we release a new version. This will also help minimize the number of accounts running on older versions because they have not updated, which in turn reduce the attendee having multiple versions installed.

- We have been building in backwards compatibility so that if you have not been updated to the latest version but the Organizer has, you will be able to join without updating first.
Photo of JasonJ

Jason

  • 1 Post
  • 0 Reply Likes
When can we expect the release of the new ver of gotomeeting?
Photo of Glenn Dobson

Glenn Dobson, Community Leader

  • 5710 Posts
  • 222 Reply Likes
Hi,

Version 6.0 will be rolling out to all GoToMeeting/GoToWebinar Personal account holders starting tomorrow 11/14/13

Corporate accounts will begin the update process at the beginning of next week. Corporate account admins should be hearing from their Account Managers regarding this.
Photo of Jeff CapJC

Jeff Cap

  • 2 Posts
  • 0 Reply Likes
Too late for our office!!! We already moved to Microsoft Lync. Problem resolved!
Photo of King JamesKJ

King James

  • 1 Post
  • 0 Reply Likes
Glenn, I've downloaded the 6.0 MSI and installed on a test computer. When I log on as a standard user without admin rights, I try to join the test GoToMeeting (https://www3.gotomeeting.com/join/406...), but I am still prompted to download and run an application. It runs OK and joins the meeting without asking for admin credentials which is good, but I am wondering why I am still prompted to download and run the application when I already installed the MSI? Is there a point in installing the MSI? I was hoping my users wouldn't have to click anything if I've already installed the MSI so they don't get confused. Thanks for your help.