Application is improperly Formatted

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  • Updated 3 years ago
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Am unable to connect to the Webninar. On click of launch GoToWebinar, system is giving below message.
Cannot continue. The Application is improperly formatted. contact the application vendor for assistance.
Pls find attached snapshot for referrence
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Jamaluddin Syed Mohammad

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Posted 3 years ago

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Jessica, Employee

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When attempting to join a meeting or webinar using Internet Explorer, you may receive an error message if there is a problem with your browser security settings. You may either manually download the GoToMeeting software or change your browser security settings.

Manually download the GoToMeeting software
You may work around this error by manually downloading the GoToMeeting software
On the download screen under Did GoToMeeting Launch? click download GoToMeeting
To change your browser security settings
Click Tools
Internet Options
Click Security tab
Click Custom Level
Change the setting "Run components not signed with Authenticode" to Enabled in Internet Explorer's security settings for the Internet Zone. (If you are unable to make changes to your browser's security settings you will need to manually download the software)

Another cause for this particular error message "Application cannot be started. Contact the application vendor." may be caused by ClickOnce cache being corrupted. Generally this error applies to Windows customers running Internet Explorer and should be confirmed by clicking the Details button on the error to confirm ClickOnce is referenced as the issue.

When you click on Details notepad will open with the following information:
PLATFORM VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.237
System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
clr.dll : 4.0.30319.237 (RTMGDR.030319-2300)
dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfshim.dll : 4.0.31106.0 (Main.031106-0000)

SOURCES
Deployment url : https://download.citrixonline.com/lau...

Microsoft has information about this error, please click here to view:
http://social.msdn.microsoft.com/Foru...

To resolve this error you can try one of the following:

Delete the \apps\2.0\ folder ( Vista or Windows 7 C:\Users\\AppData\Local\Apps\2.0\ Windows XP C:\Documents & Settings\User\LocalSettings\Apps\2.0\ )
Manually download the GoToMeeting application
Switch to another browser, such as FireFox
Delete the file g2mdlhlpx.exe (C:\users\\g2mdlhlpx.exe)

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